Cancellation and withdrawal

Stop future renewal

Use Settings → Subscription in Prompt or manage your subscription directly in Apple subscription settings or Google Play subscription settings. Cancel before the store's renewal deadline; Apple advises cancelling a trial at least 24 hours before it ends. Access normally continues to the verified paid expiry unless a refund or revocation changes it.

Deleting the app, deleting Prompt data and withdrawing AI permission are separate actions and do not cancel store renewal. Contact us if you cannot use the management route.

Store purchase withdrawal

The seller of the store transaction and its withdrawal procedure are identified in your receipt and the store's country-specific terms. For a purchase governed by Apple's Netherlands terms, Apple describes an online withdrawal route through Apple Account → Purchase history → Cancel transaction, followed by selecting the purchase and confirming. Apple states that it sends an immediate email acknowledgement with the withdrawal statement and its receipt date and time. Follow the applicable store instructions; available labels and rights can depend on your country and purchase.

For Google Play, use the EEA/UK refund and withdrawal request instructions. Google's EEA/UK policy distinguishes digital services from digital content and explains their different withdrawal rules. The correct route and any applicable exception depend on the actual purchase; Prompt does not presume a waiver merely from use.

Withdraw from the subscription contract

Where EU or UK distance-contract rules provide a withdrawal right, the period is generally 14 days after the contract is concluded, subject to applicable exceptions and information requirements. A promotional trial does not replace that right. Starting to use Prompt does not by itself waive it, and each weekly renewal does not automatically create another withdrawal period.

For a contract with Northcard, or if you need help identifying the responsible business, notify us clearly through Settings → Privacy and withdrawal requests in the app, or email hello@tryprompt.app. Include enough information to identify you and the contract: your account email, the purchase date and Apple/Google order reference if available. A clear withdrawal statement is sufficient; you do not have to use the model below or give a reason. Do not send full card details, passwords or sign-in codes. If your store receipt identifies a different seller, also use its withdrawal route before the applicable deadline.

We preserve when your notice was received, acknowledge it, verify ownership proportionately and explain the applicable outcome and refund process. Sending a notice before the applicable deadline preserves its timing while verification is completed. A receipt confirms that we received the notice; it is not a statement that a refund has already been paid.

Model withdrawal notice

You can copy the following into an email or in-app request. Use only information needed to identify the contract.

• To: Northcard Holding B.V., hello@tryprompt.app, at the business address shown above.
• I hereby give notice that I withdraw from my contract for the Prompt subscription service.
• Contract/purchase date: [date].
• Name and account email: [your details].
• Address: [your address, if needed for the applicable form].
• Store/order reference: [if available].
• Date of notice: [date]. Signature: [only if this form is sent on paper].

Refunds and early service

Where withdrawal requires a refund, we handle it within the applicable legal period, normally no later than 14 days after notice for the payments we are responsible for returning. If you expressly requested service during the withdrawal period and the law permits a proportionate charge, only the legally permitted amount may be retained. A lawful digital-content exception needs its own required consent, acknowledgement and confirmation; we do not presume one merely from app use.

Apple and Google administer native purchases. A refund may need to be requested through Apple or Google Play. We will explain which route applies and help with the steps within our responsibility. Store procedures do not remove mandatory consumer rights; you can contact us even if a store refund request is unsuccessful.

If the service does not work as agreed, you may have a remedy independently of withdrawal or the end of a trial. See app terms and support. A withdrawal notice is not the same as requesting deletion of your personal information.