App support

Need a hand with Prompt? Email hello@tryprompt.app. Include the app version from You > Settings, what you expected and what happened. Do not email passwords, sign-in codes or full payment details.

Have an idea for working together?

For bars, venues, creators, brands and anyone with an idea for a collaboration,tell us what you have in mind.

Complaints and privacy appeals

Send a complaint to the email above with the relevant account or request reference. We investigate service problems and explain the outcome. For an appeal against a privacy-request decision, use the subject "Privacy appeal". Ourprivacy notice explains response periods and regulator routes. Contacting us does not remove your consumer or privacy remedies.

Event or place details

Availability, prices, times and locations can change. Check the official organizer, venue or seller before travelling or paying. If Prompt shows a wrong detail, send us the item name and the official source so we can trace it.

Content, privacy or intellectual-property concerns

Request content removal from our website or app. The form works without an account and gives you a reference for follow-up.

If a listing identifies you inaccurately, includes information that should not be published, or uses material you believe infringes your rights, email us with the Prompt item or page, the original source if available, the issue and your contact details. For a rights claim, explain the right involved and your authority to act for its holder. You do not need a Prompt account. Send only information needed to investigate; do not send confidential identity documents unless we explain why a proportionate check is necessary. We assess the report and may correct, restrict or remove material where appropriate.

For venues and rights holders

Prompt shows event listings to help people find your events and go to them. We do not copy your event images: they load straight from your own website, with your name credited and a link back to your page. If your site stops other sites from showing its images, Prompt shows its own illustration instead.

Would you rather we did not show something? Send a removal requestor email hello@tryprompt.appwith the name or link of the listing and tell us what you would like removed: an image, a listing, or everything from your organisation. We review the request promptly and explain the outcome. In the app, Is this yours? Ask us to remove it opens the form with the listing details already filled in.

Sign-in and notifications

You can choose your city and interests before signing in. Reading your personal picks requires a Prompt account and verified subscription access. Settings and Help remain available when access cannot be checked. Signing in keeps your profile across phones. If a sign-in code does not arrive, check the address and spam folder before requesting another. Notification permission can be changed in your phone's system settings; Prompt asks only after you request something worth watching.

Subscriptions and uncertain saves

If Prompt is still checking a purchase, use Settings > Subscription > Check statusbefore making another purchase. A timeout does not establish that a purchase failed. Restore purchases while signed in to the original Prompt account, and use your Apple or Google store subscription settings to manage renewal. If the store shows an active subscription but Prompt access is not confirmed, check status or contact support.

If a plan needs confirmation, use Check status in Plans. Prompt checks the original request before resubmitting it. Available content stays visible after a failed refresh. When subscription status is unavailable, cached reading ends at the last verified access expiry. In Settings > Help, you can copy an app version and diagnostic reference to include in a message you choose to send.

Your data

In the app, open You > Settings to export the reader-facing part of a signed-in profile or to choose Delete Prompt data. Deletion is started in the app, with local erasure followed by tracked provider cleanup. You can also request deletion by email without the app. Contract withdrawal requests are separate from cancelling renewal. For a broader privacy request, email hello@tryprompt.app and read the app privacy policy.

Terms

The app terms explain the service's limits and the rules for using it.