Delete your Prompt account

Use Settings → Delete Prompt data in the app, or email hello@tryprompt.app with the subject "Delete my Prompt account". The email route works without installing or opening Prompt. You can request deletion while a subscription is active.

Verify ownership

Write from the email connected to your account, including an Apple relay address if you used one, and tell us your sign-in method. We will use a proportionate ownership check before erasing another person's information. Do not send passwords, sign-in codes, identity documents or full payment details.

If your setup was not linked to an account, include your reader reference if you have it. A reference alone is not proof of ownership. If you lost access or use an authorized representative, tell us so we can explain the verification options.

What is deleted and what may remain

Before deleting, you can download a copy of your data in Settings, with or without an account. Verified deletion removes the active account/profile, earlier device profiles linked to it and the unclaimed setup profile of the device you delete from, together with their preferences, standing instructions, preference evidence, plans, watches, recommendations and activity histories, from our application service. Prompt keeps no history of your Ask questions to delete. Deletion in the app also removes the device's guest credential. It starts cleanup with relevant authentication, analytics and other suppliers, and we send no further analytics events about you. Local erasure and completed supplier cleanup are tracked separately; there is no recovery window for a deleted active profile.

Restricted information can remain when necessary for accounting/tax duties, a legal claim, security, request evidence or preventing late events and restored backups from recreating erased profiles. AI usage and cost records remain without any link to you; the deletion record keeps the account's sign-in methods and AI request references so we can follow up with those suppliers. We explain relevant exceptions, reasons and retention periods or criteria. Backups and supplier records may take longer to expire; restored systems must apply subsequent deletion records before erased data are used again. A payment store may retain its own legally required records.

Timing and other rights

We respond within the applicable legal period, normally one month for an EU or UK rights request, and explain any permitted extension within the required time. We confirm the action taken and any outstanding supplier work or lawful exception. Contact hello@tryprompt.app to ask about a pending request or appeal a refusal. See app privacy for other rights and complaint routes.

Store subscriptions

Deleting Prompt data or the app does not cancel Apple or Google renewal. Manage future charges in Apple subscription settings or Google Play subscription settings. Cancellation is not a condition for requesting data deletion. Contract withdrawal and refunds are separate from both actions.